Help Desk Specialization - Computer Information Technology, Associate in Science
Previous Degree Required: HS Diploma
Eligible for Financial Aid: Yes
Delivery Method(s): On-Campus, Hybrid
Location(s): Cocoa, Melbourne, Palm Bay, Titusville, Online
Additional Limited Access Application Process Required: No
Program Testing Requirements: Assessment in Reading, Writing, and Math
Academic Community: STEM Science, Technology, Engineering, and Mathematics
Program Code: CIASHDS
Classification of Instructional Programs (CIP) Code: 11.0103
Florida Department of Education CIP Code: '1511010307
Students can only select one major and one specialization. Students may receive a specific A.S./BAS degree only one time. Students may take courses from multiple specializations, however, the degree will be awarded only once.
The Help Desk specialization provides the student with experience to apply knowledge with companies that have a continuing need for trained customer support specialists, to staff the help desk answering customer problem calls, and providing timely assistance in solving technical problems.
Specialization Requirements
| Code | Title | Credit Hours |
|---|---|---|
| General Education Courses | ||
| ENC 1101 | Composition 1 | 3 |
| Humanities Core Requirement | 3 | |
| Mathematics Core Requirement | 3 | |
| Natural Science Core Requirement | 3 | |
| Social/Behavioral Science/Core-Civic Literacy Requirement | 3 | |
| Computer Programs - Core Courses | ||
| CET 1176 | Computer Maintenance and Repair | 3 |
| CGS 1000 | Exploring Digital Technology | 3 |
| CGS 2100 | Microcomputer Applications | 3 |
| COP 1000 | Principles of Programming | 3 |
| COP 2700 | Database Techniques | 3 |
| CTS 1142 | Information Technology Project Management | 3 |
| CTS 1329 | Microsoft Client O/S | 3 |
| CTSC 1134 | Network+ | 3 |
| Help Desk Specialization | ||
| CTS 1154 | Help Desk Technical Support | 3 |
| CTS 1155 | Help Desk Customer Support | 3 |
| CTS 1321 | Linux Networking and System Administration | 3 |
| CTS 1383 | Microsoft Server O/S - Installation and Configuration | 3 |
| Technical Electives | 9 | |
| Microcomputer Applications-Advanced | ||
| Internship | ||
| Service-Learning Field Studies 1 | ||
| Systems Analysis and Design | ||
| Web Page Authoring | ||
| Linux Networking and System Administration | ||
| Network Security Fundamentals | ||
| Technical Writing | ||
| Service-Learning Field Studies 1 | ||
| Intermediate Algebra | ||
| Total Credit Hours | 60 | |
Learning Outcomes: Computer Information Technology A.S.
- Differentiate between storage devices and storage media
- Supports Core Ability: Process Information
- Identify computer viruses such as Worms, and Trojan Horses
- Supports Core Ability: Process Information
- Organize data for entry into a spreadsheet application
- Supports Core Ability: Process Information
- Create constraints enforcing data integrity in relational databases
- Supports Core Ability: Process Information
- Code an SQL statement that selectively lists rows and columns from two or more joined tables
- Supports Core Ability: Think Critically and Solve Problems
- Code an SQL statement that uses aggregate functions
- Supports Core Ability: Think Critically and Solve Problems
- Install an Operating System
- Supports Core Ability: Think Critically and Solve Problems
- Classify types, characteristics, and uses of common components on a motherboard
- Supports Core Ability: Process Information
- Explain a scope statement framework
- Supports Core Ability: Process Information
- Describe a project charter framework
- Supports Core Ability: Process Information