Computer Information Technology (A.S.), Help Desk Specialization
Previous Degree Required: HS Diploma
Eligible for Financial Aid: Yes
Delivery Method(s): On-Campus, Hybrid
Location(s): Cocoa, Melbourne, Palm Bay, Titusville, Online
Additional Limited Access Application Process Required: No
Program Testing Requirements: Assessment in Reading, Writing, and Math
Academic Community: STEM
Program Code: CIASHDS
Classification of Instructional Programs (CIP) Code: 11.0103
Florida Department of Education CIP Code: '1511010307
This is a specialization of the A.S. Computer Information Technology degree.
The Help Desk specialization provides the student with experience to apply knowledge with companies that have a continuing need for trained customer support specialists, to staff the help desk answering customer problem calls, and providing timely assistance in solving technical problems.
Refer to the Computer Information Technology (A.S.) overview to find information about this degree, including imbedded College Credit Certificates.
Students should work with an advisor to determine the courses best suited to their plan of study.
Visit the program page for more information.
Program of Study
| Code | Title | Credit Hours |
|---|---|---|
| General Education Courses | ||
| ENC 1101 | Composition 1 | 3 |
| Humanities Core Requirement | 3 | |
| Mathematics Core Requirement | 3 | |
| Natural Science Core Requirement | 3 | |
| Social/Behavioral Science/Core-Civic Literacy Requirement | 3 | |
| Computer Programs - Core Courses | ||
| CET 1176 | Computer Maintenance and Repair | 3 |
| CGS 1000 | Exploring Digital Technology | 3 |
| CGS 2100 | Microcomputer Applications | 3 |
| COP 1000 | Principles of Programming | 3 |
| COP 2700 | Database Techniques | 3 |
| CTS 1142 | Information Technology Project Management | 3 |
| CTS 1329 | Microsoft Client O/S | 3 |
| CTSC 1134 | Network+ | 3 |
| Help Desk Specialization | ||
| CTS 1154 | Help Desk Technical Support | 3 |
| CTS 1155 | Help Desk Customer Support | 3 |
| CTS 1321 | Linux Networking and System Administration | 3 |
| CTS 1383 | Microsoft Server O/S - Installation and Configuration | 3 |
| Technical Electives | 9 | |
| Artificial Intelligence Thinking | ||
| Microcomputer Applications-Advanced | ||
| Internship | ||
| Service-Learning Field Studies 1 | ||
| Systems Analysis and Design | ||
| Web Page Authoring | ||
| Linux Networking and System Administration | ||
| Network Security Fundamentals | ||
| Technical Writing | ||
| Service-Learning Field Studies 1 | ||
| Intermediate Algebra | ||
| Total Credit Hours | 60 | |
Note: In accordance with Florida Statute and Florida Administrative Code, students must satisfy the Civic Literacy Graduation Requirement.
Course Sequence
Below is the recommended sequence for taking courses in this degree. Using this guide and meeting with your assigned advisor each term is the key to successful program completion.
Please note that course prerequisites, including required developmental math, reading, or writing, need to be completed to continue on to the more advanced course. Click on the course number to see the requirements.
| Code | Title | Credit Hours |
|---|---|---|
| CGS 1000 | Exploring Digital Technology | 3 |
| CGS 2100 | Microcomputer Applications | 3 |
| COP 1000 | Principles of Programming | 3 |
| ENC 1101 | Composition 1 | 3 |
| CET 1176 | Computer Maintenance and Repair | 3 |
| COP 2700 | Database Techniques | 3 |
| CTS 1329 | Microsoft Client O/S | 3 |
| Technical Elective 1 | 3 | |
| CTS 1154 | Help Desk Technical Support | 3 |
| CTS 1383 | Microsoft Server O/S - Installation and Configuration | 3 |
| Humanities Core Requirement | 3 | |
| Mathematics Core Requirement | 3 | |
| Social/Behavioral Science/Core-Civic Literacy Requirement | 3 | |
| CTS 1155 | Help Desk Customer Support | 3 |
| CTSC 1134 | Network+ | 3 |
| Technical Elective 1 | 3 | |
| CTS 1142 | Information Technology Project Management | 3 |
| CTS 1321 | Linux Networking and System Administration | 3 |
| Natural Science Core Requirement 1 | 3 | |
| Technical Elective 1 | 3 | |
| Total Credit Hours | 60 | |
- 1
Select 9 credit hours from the Technical Electives list in the Program of Study.
Learning Outcomes
- Differentiate between storage devices and storage media
- Core Ability Supported: Process Information
- Identify computer viruses such as Worms, and Trojan Horses
- Core Ability Supported: Process Information
- Analyze data for entry into a spreadsheet application
- Core Ability Supported: Process Information
- Apply constraints enforcing data integrity in relational databases
- Core Ability Supported: Process Information
- Code an SQL statement that selectively lists rows and columns from two or more joined tables
- Core Ability Supported: Think Critically and Solve Problems
- Install an Operating System
- Core Ability Supported: Think Critically and Solve Problems
- Classify types, characteristics, and uses of common components on a motherboard
- Core Ability Supported: Process Information
- Explain a scope statement framework
- Core Ability Supported: Process Information
- Describe a project charter framework
- Core Ability Supported: Process Information