College Credit Certificate - Help Desk Support Technician

This certificate is part of the A.S. Computer Information Technology degree.

This certificate program prepares the student to become a support technician who will provide hands-on technical assistance such as computer repair and software installation.

This certificate also prepares the student for industry certification. High tech companies have a continuing need for trained customer support specialists to staff the help desk; answer customer calls and provide timely assistance in solving technical problems. Credits earned in this certificate also apply to the A.S. Computer Information Technology degree.  

Refer to the College Credit Certificate overview page to find information about admission, graduation, general education and other requirements.

Visit the program page for more information

Certificate Requirements

Course List

Code	Title	Credit Hours
Major Courses
CET 1176	Computer Maintenance and Repair	3
CTS 1154	Help Desk Technical Support	3
CTS 1155	Help Desk Customer Support	3
CTS 1329	Microsoft Client O/S	3
CTS 1383	Microsoft Server O/S - Installation and Configuration	3
CGS 2941	Internship	1
Total Credit Hours		16

Course Sequence

The following sequence is recommended. However, courses may not be offered in this order, so it is important that you work with an advisor to plan your schedule based on your specific needs.

Plan of Study Grid

Year 1
Fall		Credit Hours
CET 1176	Computer Maintenance and Repair	3
CTS 1154	Help Desk Technical Support	3
CTS 1329	Microsoft Client O/S	3
	Credit Hours	9
Spring
CGS 2941	Internship	1
CTS 1155	Help Desk Customer Support	3
CTS 1383	Microsoft Server O/S - Installation and Configuration	3
	Credit Hours	7
	Total Credit Hours	16

Learning Outcomes

1. Install an Operating System
   • ​​Supports Core Ability: Think Critically and Solve Problems
2. Classify types, characteristics, and uses of common components on a motherboard
   • Supports Core Ability: Process Information