Help Desk Support Technician, College Credit Certificate

This certificate is part of the Computer Information Technology A.S. degree program.

This certificate program prepares the student to become a support technician who will provide hands-on technical assistance such as computer repair and software installation.

This certificate also prepares the student for industry certification. High tech companies have a continuing need for trained customer support specialists to staff the help desk; answer customer calls and provide timely assistance in solving technical problems. Credits earned in this certificate also apply to the Associate in Science (A.S.) degree in Computer Information Technology.  

Visit the program page for more details and how to apply.

Refer to course descriptions to determine prerequisites.

Certificate Requirements

Course List

Code	Title	Credit Hours
Major Courses
CET 1176	Computer Maintenance and Repair	3
CTS 1154	Help Desk Technical Support	3
CTS 1155	Help Desk Customer Support	3
CTS 1329	Microsoft Client O/S	3
CTS 1383	Microsoft Server O/S - Installation and Configuration	3
CGS 2941	Internship	1
Total Credit Hours		16

Plan of Study Grid

Year 1
Fall		Credit Hours
CET 1176	Computer Maintenance and Repair	3
CTS 1154	Help Desk Technical Support	3
CTS 1329	Microsoft Client O/S	3
	Credit Hours	9
Spring
CGS 2941	Internship	1
CTS 1155	Help Desk Customer Support	3
CTS 1383	Microsoft Server O/S - Installation and Configuration	3
	Credit Hours	7
	Total Credit Hours	16

Learning Outcomes: Help Desk Support Technician, College Credit Certificate

1. Install an Operating System
   • ​​Supports Core Ability: Think Critically and Solve Problems
2. Classify types, characteristics, and uses of common components on a motherboard
   • Supports Core Ability: Process Information