Help Desk Support Technician, College Credit Certificate
Program Code: HDCC
Meta-Major: STEM
Location(s): Cocoa, Melbourne, Palm Bay, Titusville
Delivery Method(s): On-Campus, Hybrid, Online
Previous Degree Required: HS Diploma
Eligible for Financial Aid: Yes
Additional Limited Access Application Process Required: No
Program Testing Requirements:
Classification of Instructional Programs (CIP) Code: 11.0103
Florida Department of Education CIP Code: 0511010311
This certificate is part of the Computer Information Technology A.S. degree program.
This certificate program prepares the student to become a support technician who will provide hands-on technical assistance such as computer repair and software installation.
This certificate also prepares the student for industry certification. High tech companies have a continuing need for trained customer support specialists to staff the help desk; answer customer calls and provide timely assistance in solving technical problems. Credits earned in this certificate also apply to the Associate in Science (A.S.) degree in Computer Information Technology. Visit the program page for more details and how to apply.
Refer to course descriptions to determine prerequisites.
Certificate Requirements
| Code | Title | Credit Hours |
|---|---|---|
| Major Courses | ||
| CET 1176 | Computer Maintenance and Repair | 3 |
| CTS 1154 | Help Desk Technical Support | 3 |
| CTS 1155 | Help Desk Customer Support | 3 |
| CTS 1329 | Microsoft Client O/S | 3 |
| CTS 1383 | Microsoft Server O/S - Installation and Configuration | 3 |
| CGS 2941 | Internship | 1 |
| Total Credit Hours | 16 | |
| Year 1 | ||
|---|---|---|
| Fall | Credit Hours | |
| CET 1176 | Computer Maintenance and Repair | 3 |
| CTS 1154 | Help Desk Technical Support | 3 |
| CTS 1329 | Microsoft Client O/S | 3 |
| Credit Hours | 9 | |
| Spring | ||
| CGS 2941 | Internship | 1 |
| CTS 1155 | Help Desk Customer Support | 3 |
| CTS 1383 | Microsoft Server O/S - Installation and Configuration | 3 |
| Credit Hours | 7 | |
| Total Credit Hours | 16 | |
Learning Outcomes: Help Desk Support Technician, College Credit Certificate
- Differentiate between storage devices and storage media
- Supports Core Ability: Process Information
- Identify computer viruses such as Worms, and Trojan Horses
- Supports Core Ability: Process Information
- Organize data for entry into a spreadsheet application
- Supports Core Ability: Process Information
- Create constraints enforcing data integrity in relational databases
- Supports Core Ability: Process Information
- Code an SQL statement that selectively lists rows and columns from two or more joined tables
- Supports Core Ability: Think Critically and Solve Problems
- Code an SQL statement that uses aggregate functions
- Supports Core Ability: Think Critically and Solve Problems
- Install an Operating System
- Supports Core Ability: Think Critically and Solve Problems
- Classify types, characteristics, and uses of common components on a motherboard
- Supports Core Ability: Process Information
- Explain a scope statement framework
- Supports Core Ability: Process Information
- Describe a project charter framework
- Supports Core Ability: Process Information